North Shore Sign Co — Terms, Conditions & Policies

Last Updated: August 2026

Agreement to These Terms

These Terms, Conditions & Policies (the "Terms") form a binding agreement between North Shore Sign Co, a Washington business ("North Shore Sign Co," "we," "us"), and the real estate agent, brokerage, or property owner who books or uses our services or uses our website or online portal ("you"). By booking a service, submitting a request through app.northshoresignco.com, texting us a booking, or using our website, you agree to these Terms and confirm that you have authority to accept them for yourself and for the brokerage and seller you represent.

If you do not agree to these Terms, do not book a service and do not use our website or portal.

Who these Terms apply to. Our services are offered to licensed real estate professionals and property owners for business purposes. They are not directed to children, and our website and portal are not intended for anyone under 18.

Order of precedence. If a signed written agreement between you and North Shore Sign Co conflicts with these Terms, the signed agreement controls for that engagement. Otherwise, a booking confirmation or invoice supplements these Terms and does not replace them.

1. 811 Dig Law Compliance

Washington State law — RCW 19.122

Washington State law requires that anyone planning to dig into the ground — including driving a sign post — must first contact the 811 call-before-you-dig service. This triggers a utility locating process that identifies underground gas, water, electrical, and telecommunications lines near the dig site. Skipping this step can result in serious safety incidents, property damage, and legal liability.

We file the 811 request on every install. There is a \$20 fee for this service. This is North Shore Sign Co's own fee for preparing and submitting the locate request on your behalf, monitoring the ticket, and confirming the response from each utility operator — it is not a government charge, and neither the state, the city, the municipality, nor the utility operators charge anything for the locate itself. If you white-line and flag the dig area yourself before we file, we apply a \$10 credit, making the fee \$10. Washington law places the white-lining obligation on us as the excavator, so if you mark the site you do so at our direction and to our specifications, and we remain responsible to the State for compliance. The process involves placing temporary paint markings or flags on the property, and this is something the agent needs to prepare their seller for.

Agent responsibility: Before booking an install, please inform your seller that utility locating flags or spray paint markings will be placed on or near the property. These are temporary, placed by the utility companies, and required by law. Sellers should not remove them before we arrive.

Washington law requires not less than two and not more than ten full business days' notice before we excavate, so the 811 process typically takes 2–3 business days from the time we file. As of January 1, 2026, we may not begin excavation until we have received a positive response from every operator with underground facilities in the dig area. We cannot install a sign until that clearance is confirmed — this timeline is set by law and by the utility companies, not by us. We'll keep you updated as the clearance comes through.

How the 811 Process Works

Agent books the install via our online portal or text. Provide the full property address. We file the 811 request the same day we receive your booking.
Agent notifies the seller. Let your seller know that utility locating crews may come by and place flags or paint markings on the property within the next 1–3 days. These are temporary and required — sellers should leave them in place until after our install.
Utility companies locate and mark underground lines. Each utility (gas, electric, water, telecom) has two full business days to respond, and we may not begin digging until every operator has returned a positive response. Markings appear as spray paint or small flags on the ground near buried lines.
Clearance confirmed — we schedule the install. Once all utilities have responded, we schedule and complete the install. You'll receive a photo confirmation the moment it's done.
Markings fade or disappear on their own. Utility paint markings are temporary and water-soluble. Flags are usually removed by the utility crews or can be removed by the homeowner after our install is complete.

Who Is Responsible for What

Task	Who Handles It
Filing the 811 dig request	North Shore Sign Co
Notifying the seller about flags and paint markings	Agent
Ensuring markings are left in place until install	Agent / Seller
Coordinating utility locating crews	North Shore Sign Co
Scheduling install once clearance is received	North Shore Sign Co
Photo confirmation of completed install	North Shore Sign Co

Important: If flags or markings are removed by the seller before our install, we will need to re-file the 811 request. This incurs a \$20 re-filing fee and restarts the clearance timeline by an additional 2–3 business days. Please ensure your seller understands that these markings must stay in place until after we complete the install.

Agent-Placed Flags and Paint — Site Discovery Fees

In some cases, agents choose to place the white paint and/or flags themselves, at our direction, to take advantage of our \$10 credit on the 811 fee. If you choose to do this, please note that the 811 locating service does not identify all underground obstacles — particularly private utility lines like sprinkler systems, drainage pipes, fiber optic lines, and other non-standard installations.

If our crew arrives to drill and discovers an underground obstacle that was not marked by the 811 crews:

We will stop the install immediately to ensure no damage occurs.
We will mark the obstacle and contact you to arrange either an alternative hole location or a new 811 filing.
You are responsible for the costs of relocating the install: a \$25 hole change fee for our crew to drill a new hole at an alternate location, plus a \$20 811 re-filing fee if we need to re-file for clearance from a different spot.

Why this policy exists: By placing your own flags and paint, you're taking on responsibility for accurately marking the intended dig area and for disclosing any private underground features you or your seller know about. This does not transfer our obligations as excavator under RCW 19.122, and it does not make you responsible for public utilities that the 811 crews fail to mark. If an unmarked private utility is struck, it can result in property damage, service outages, and serious liability. These fees help cover the cost of our crew's time to relocate the install and our re-filing with 811. We appreciate you taking on the discount — just understand the liability that comes with it.

2. Installation Process

How we install — and what to expect at the property

Once 811 clearance is confirmed, our crew schedules the install and arrives at the property. Here's exactly what happens and what we use.

Method: Spade Shovel & Packed Dirt

We install all sign posts using a spade shovel — a manual, hand-driven method that gives us precise control over placement and depth. We do not use mechanical post drivers or heavy equipment.

The post is set into the ground and the surrounding dirt is packed firmly by hand to ensure the post stands straight and secure. This method leaves a minimal ground footprint, avoids turf damage, and keeps the install clean — no mess, no machine marks, no tire ruts in the lawn.

Why manual? A hand-dug, packed-dirt install is safer near utility lines confirmed by 811, gentler on lawns and landscaping, and produces a cleaner, more professional result than mechanical drivers. The post is just as secure.

What to Expect During an Install

Crew arrives at the property. No need for the agent or seller to be present. We work independently and handle everything ourselves.
We review the 811 markings on site. Our crew checks the utility markings before digging to confirm the chosen post location is clear of all underground lines.
Post hole is dug with a spade shovel. We dig to the appropriate depth for the post size, keeping the hole clean and contained.
Post is set and dirt is packed. The post is placed, leveled, and the removed dirt is packed back in firmly around the base. No concrete or filler is used — packed native soil is sufficient and makes future removal clean and easy.
Sign panel and any riders are attached. The sign panel, and any requested riders (open house, price reduced, etc.) are mounted to the post.
LEDs installed. LED lighting added to the sign during this visit at no additional charge. You may opt out if you do not want LEDs on the sign.
Photo confirmation sent. We photograph the finished install and send it to you immediately via our online portal and text. The install is complete.

Placement Guidelines

Post placement is at our crew's discretion based on utility clearances, property layout, and street visibility. We aim to place signs in the most visible, compliant location possible. If you have a specific placement preference, include a note when booking and we'll do our best to accommodate it, though safety and compliance always take priority.

We do not install signs on city-owned sidewalk strips, medians, or public right-of-way. Signs must be placed on the seller's private property. With some exceptions, text or email us for specific restrictions around your listing.

3. Removal

Removal is included in the Install + Remove Package. When you're ready, book the removal through our online portal or text us. Our crew pulls the post cleanly, packs the small remaining hole, and leaves the lawn tidy. A photo confirmation is sent immediately on completion.

Extended listing policy: If your sign remains in the ground beyond 3 months from the install date, a \$25 maintenance charge applies for each additional 6-month period, or part of one, that the sign remains installed. We will notify you by text or email at least 7 days before each such charge is invoiced, and you can avoid it by scheduling removal before that period begins. We track the timeline on our end.

4. Theft & Damage Replacement

What happens if a sign is stolen or vandalized — and what it costs to replace

Real estate signs and their components are occasionally stolen or vandalized. While we take reasonable care of all installations, we are not responsible for theft or intentional damage after the sign is installed. However, if a sign is damaged during our service or while under our care, or if damage/theft occurs and you need a replacement, the following fees apply:

Component	Replacement Fee
Sign Post (stolen or damaged beyond repair)	\$50
Flyer Box (taken or damaged)	\$30
LED Light (stolen per unit)	\$10 per light

These fees cover the cost of replacement materials and labor to reinstall. If theft or significant damage occurs, text or call us at (206) 659-6323 with photos, and we'll coordinate a replacement visit and provide you with an invoice.

Prevention tip: Encourage your seller to report any theft or vandalism to local police — this creates a record and may help deter future incidents. If a sign is repeatedly targeted, we can discuss placement alternatives or removal if the listing is nearing expiration.

5. Cancellation & Refunds

How to cancel an install — and what you'll be refunded

We understand that circumstances change. To provide fair notice and allow us to reschedule other work, cancellations must be made at least 72 hours before the scheduled install time.

Refund Policy

72-hour rule: Cancel 72 hours or more before your install \= full refund (except the 811 filing fee, see below).
If 811 was already filed: The \$20 (or \$10 if credited) 811 fee is non-refundable once the ticket has been filed. The fee covers our administrative time to prepare and file the locate request and to coordinate with the responding utilities, and that work is complete as soon as the ticket is submitted.
The post portion is refundable: If you cancel before install, we refund all labor and material costs related to the sign post installation. You only retain the 811 filing charge if it was already processed.
Cancellations within 72 hours: If you cancel less than 72 hours before the scheduled install, no refund is issued. We hold a crew slot and incur costs to keep that time available. After 72 hours notice, we can reassign crew and offer refunds.
Reschedule Install - We get it, listing dates change. Let us know as soon as you know so we can discuss next steps if needed. If you reschedule with at least 24 hours' notice before the scheduled install, we will move your date and apply a \$20 rescheduling fee. Reschedules requested with less than 24 hours' notice are treated as a cancellation under the rules above. Under Washington law, locate marks are valid for up to 45 days, after which a new locate must be requested. If the install is pushed past that window, a new 811 ticket must be filed and another 811 fee applies — \$20, or \$10 if you have already placed and maintained the white-lining and flags.

How to Cancel

To cancel an install, contact us via our online portal, text (206) 659-6323, or email hello@northshoresignco.com with your booking reference or property address. We'll acknowledge the cancellation and process any applicable refund within 5 business days.

Important: Verbal cancellations may not be recorded. Please cancel in writing (text, email, or through the portal) to ensure we process your request correctly and have a record of the cancellation time.

6. Payment Terms & Late Fees

When payment is due — and consequences of late payment

Payment is due within 7 days of installation, or as otherwise outlined in your invoice. All prices are exclusive of Washington state and local retail sales tax and any other applicable taxes, which are added to your invoice where required by law. We offer flexible payment arrangements, but timely payment helps us maintain the quality and speed of our service.

Payment Methods

We accept payment through:

Our online portal (credit/debit card, processed securely via FluidPay)
Direct bank transfer / ACH
Check (made payable to North Shore Sign Co)
Cash (for on-site completion)

Late Payment Fees

If an invoice remains unpaid 15 days after the due date, the following charges apply:

A 1.5% monthly service charge on the outstanding balance (18% per year), or the maximum rate permitted by applicable law, whichever is less
A one-time \$35 late payment processing fee per invoice. You agree that this fee is a reasonable pre-estimate of our administrative cost of pursuing a late invoice and is not a penalty.

Example: A \$500 invoice unpaid after 15 days incurs a \$35 processing fee + \$7.50 (1.5%) monthly service charge \= \$542.50. The 1.5% monthly charge continues to accrue on the unpaid balance until paid in full.

Failed Payments

If a credit card payment or ACH transfer fails:

We will attempt one automatic retry within 3 business days.
If the second attempt fails, a \$35 failed payment fee is added to the invoice.
You must provide updated payment information or arrange alternative payment promptly.

Repeated payment failures may result in suspension of future services and referral to collections.

7. Liability & Limitation of Liability

What we're responsible for — and what we are not

North Shore Sign Co provides installation, removal, and maintenance services as requested. To manage risk for both parties, we maintain professional liability insurance and set clear boundaries on our responsibility.

What We're Liable For

North Shore Sign Co is responsible for:

Injury or damage caused by our negligence during installation, removal, or maintenance
Damage to the property or landscaping caused directly by our crew's actions (e.g., hitting a utility line despite proper 811 clearance, damaging a fence during install)
Defects in our workmanship — if a post is installed incorrectly and fails, we're responsible for repair or replacement
Loss or theft of sign components caused by our failure to secure the installation properly

What We're NOT Liable For

North Shore Sign Co is NOT responsible for:

Theft, vandalism, or intentional damage to the sign after installation (unless theft occurs due to our failure to secure it)
Injury or property damage caused by the seller, agent, third parties, or natural causes (weather, ice, fallen branches)
Utility line damage when the 811 marking was in place and we followed all safety protocols
Sign design defects, durability issues, or material failure — the agent/seller provides the sign materials
Lost business or lost commission revenue due to service delays, cancellations, or other circumstances
Indirect, incidental, or consequential damages of any kind
Weather-related damage to the sign after installation (wind, rain, hail, snow) — this is the responsibility of the property owner and their insurance

Liability Cap

North Shore Sign Co's total liability for any claim related to a single service is capped at the total amount paid for that service. If you paid \$150 for an install and removal, our maximum liability is \$150 — regardless of the nature of the claim. For services involving multiple components (install + LEDs + removal), liability is capped at the total contract value.

This cap does not apply to liability that cannot be limited under Washington law, including liability for death or bodily injury caused by our negligence, for gross negligence or willful or intentional misconduct, or for violations of the Washington Consumer Protection Act (chapter 19.86 RCW).

Insurance: North Shore Sign Co carries professional liability insurance. All claims should be submitted in writing with documentation (photos, receipts, repair estimates) within thirty (30) days of the incident, or as soon as reasonably practicable if the damage was not discoverable within that period.

Disclaimer of Warranties

We warrant that our installation and removal services will be performed in a workmanlike manner consistent with industry practice in the Puget Sound region. EXCEPT FOR THAT LIMITED WARRANTY, ALL SERVICES, MATERIALS, EQUIPMENT, AND OUR WEBSITE AND ONLINE PORTAL ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND NORTH SHORE SIGN CO DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that a sign will remain undisturbed after installation, that our website or portal will be uninterrupted or error-free, or that any particular listing outcome will result from our work. Some jurisdictions do not allow the exclusion of certain warranties; where that is the case, the exclusions above apply to the maximum extent permitted by law.

8. Property Damage Disclaimer

What's not our responsibility when installing a sign on your property

The installation process involves digging a hole and placing a post in the ground. While we take care to minimize impact, property owners need to be aware of potential contact with landscaping, irrigation systems, and existing features.

What We Don't Cover

We are not responsible for:

Pre-existing lawn or landscape issues — rocks, clay soil, poor drainage, slopes, dead grass
Minor turf disturbance from the installation process — a small divot or temporary discoloration is normal
Hidden sprinkler systems, drain lines, or private utilities that aren't marked by 811
Damage to flower beds, shrubs, or other landscaping near the installation area
Post-installation lawn settling around the hole — this is normal and typically heals within a few weeks

Our Responsibility During Install

We will take care to:

Review all 811 markings before digging
Dig carefully to avoid contact with utilities or landscaping
Pack soil neatly around the post
Leave the area tidy after completion

Pro tip for sellers: If you have known underground features (sprinkler lines, septic systems, pools), let us know when booking. We can mark them with spray paint or flags to avoid contact. This helps us do our best work.

If Damage Occurs

If our crew causes visible damage during installation (e.g., strikes a sprinkler line, damages a fence), we will immediately:

Stop work and assess the damage
Document with photos
Contact the agent/seller immediately
Submit to our insurance company for evaluation

Where the damage was caused by our crew's negligence, we will repair it or reimburse the reasonable cost of repair, subject to the liability cap in Section 7.

9. Weather & Acts of God

How we handle installs delayed or affected by weather or unforeseen circumstances

We work in the Pacific Northwest, where weather is unpredictable. Occasionally, conditions may delay or prevent installation on the scheduled date.

Weather Delays

If severe weather makes it unsafe or impossible to work, we will:

Cancel or postpone the install
Notify you as soon as possible (typically the morning of or the day before)
Reschedule at the next available date that works for you and our crew
Make no charges for the delayed date

We do not offer refunds for weather delays. Instead, we reschedule at no additional cost. If you need to cancel entirely due to weather (e.g., listing expires before we can reschedule), a cancellation fee may apply per our Cancellation Policy.

Unsafe Conditions

We reserve the right to postpone installation if:

Heavy rain or flooding makes the ground too soft or saturated to safely dig
High winds pose a safety risk to our crew or equipment
Extreme heat creates unsafe working conditions
Snow, ice, or frost makes the ground inaccessible or the site unsafe
Utility crews are still working on the property or blocking access

No refunds for weather. We do not refund or reduce charges due to weather delays. The service is simply rescheduled for the next available date.

Acts of God & Unforeseen Circumstances

We are not responsible for delays caused by circumstances beyond our control, including:

Natural disasters (earthquakes, floods, wildfires)
Utility emergencies (power outages, gas leaks)
Street closures or emergency vehicle access
Pandemics or government-mandated lockdowns
Unexpected road conditions or accidents affecting crew access

10. Access & Site Conditions

What we need from you to complete the install

Before we schedule an install, the agent/seller must ensure the property is accessible and the conditions are suitable for safe installation.

Legal Access & Permission

The agent/seller warrants that:

They have full authority to grant permission for sign installation on the property
The property owner has consented to the sign placement
No HOA, easement, or local ordinance restrictions prevent sign installation (see Sign Compliance policy)
Our crew will have safe, legal access to the installation area without trespassing

Agent responsibility: If the seller later claims they never authorized the sign, or an HOA sends a cease-and-desist order, the agent is liable for all costs and consequences — not North Shore Sign Co.

Site Condition Requirements

For safe installation, the site must have:

Accessible ground — not waterlogged, frozen, or covered in snow
Adequate space — enough room to dig and set the post without interference
No heavy debris or obstacles blocking the placement area
Clear view of 811 markings if they've been placed

If Conditions Are Unsuitable

If we arrive and the site is unsafe or inaccessible:

We will not proceed with installation
A full service charge still applies — we held a crew slot and traveled to the property for your scheduled date
We will complete the install when conditions improve, and no second service charge applies

Schedule flexibility: If you know the site will have access issues on your booked date, let us know in advance so we can reschedule without charging a service fee.

11. Change Orders & Extra Work

How to request changes and what additional work costs

Sometimes things change after booking. We're happy to accommodate modifications, but any work beyond the original booking scope requires a separate agreement and payment.

Examples of Extra Work

Drilling an additional post hole at a different location
Removing obstacles (debris, rocks) that weren't mentioned in the original booking
Installing components (riders, flyers, LEDs) not included in the original order
Extended travel time due to property access issues
Repairs to damaged signs or posts beyond normal installation

How to Request Changes

All change requests must be submitted in writing via:

Our online portal messaging
Text to (206) 659-6323
Email to hello@northshoresignco.com

Verbal change requests are not binding. We cannot guarantee pricing or availability based on a phone conversation. Once you submit a request in writing, we'll provide a quote for the extra work.

Pricing for Extra Work

Additional work is billed at our standard hourly labor rate (\$50/hour) plus materials. For common add-ons:

Additional hole drilling: \$25 per hole
Additional riders or components: Material cost + \$15 labor
Extended travel time: \$50 per hour (prorated in 15-minute increments)

Approval required: We will never charge extra without your written approval first. If extra work is discovered during installation, we'll contact you immediately with a quote before proceeding.

12. Sign Compliance & Zoning

Agent responsibility for zoning and HOA compliance

Real estate signs are subject to local zoning ordinances, HOA restrictions, and city regulations. North Shore Sign Co installs signs as requested by the agent, but the agent is responsible for ensuring compliance with all local laws.

Agent Responsibility

Before booking, the agent must verify that a real estate sign is permitted:

In the property's zoning classification (residential, commercial, mixed-use, etc.)
In compliance with local sign size and placement ordinances
Not prohibited by the property's HOA or CC\&Rs
Not placed in a city right-of-way or public easement
In compliance with any local sign permit requirements

What If Compliance Issues Arise?

If an HOA, city, or property owner issues a cease-and-desist order or citation:

The agent is liable for compliance verification
North Shore Sign Co will remove the sign at no charge upon request
No refund is issued for the installation fee — the agent bears the cost of non-compliance
Any fines or penalties imposed by the city or HOA are the agent's responsibility

Important: We install signs — we don't verify zoning compliance. Agents must do their own due diligence before booking. Ignorance of local regulations is not an excuse and does not release an agent from responsibility.

For questions about zoning or HOA rules: We recommend agents contact the local city or HOA directly before booking. This protects the agent, the seller, and us.

13. Design & Materials

We install what you provide — durability and content are your concern

North Shore Sign Co installs the sign panels and other components provided by the agent or seller. We do not design signs, select materials, or warrant the durability or quality of materials supplied.

Material Durability & Failure

We are not responsible for:

Color fading or weathering of the sign panel
Delamination, warping, or material breakdown
Ink or print quality issues
Rust or corrosion of metal components
Cracking or breakage of plastic or composite materials

These are normal effects of weather and time. The material supplier and agent are responsible for selecting appropriate sign materials for outdoor use.

Sign Content & Messaging

The agent/seller provides all sign content and messaging. We install it as-is and are not responsible for:

Accuracy or legality of information on the sign
Compliance with fair housing laws or advertising standards
Accuracy of property details, pricing, or features
Offensive or inappropriate messaging

Legal responsibility: The agent and seller are solely responsible for ensuring sign content complies with all fair housing laws and advertising regulations.

Installation Quality

What we are responsible for:

Secure, level installation of the post
Proper attachment of sign components to the post
Functioning LEDs and electrical connections (if installed)
Photo documentation of the completed install

14. Indemnification

Who is responsible if a third party sues because of the sign

By booking a service with North Shore Sign Co, the agent and seller agree to defend and protect us from liability arising from their actions, the sign content, or property-related issues.

What You Indemnify Us For

The agent/seller agrees to indemnify and defend North Shore Sign Co against all claims, damages, and legal costs arising from:

Sign content or messaging — including false advertising, fair housing violations, or defamatory statements
Property damage caused by the agent or seller (e.g., they install the sign incorrectly)
Injury claims stemming from the seller's property conditions, not our installation
Zoning or HOA violations (agent's responsibility to verify compliance)
Failure to disclose material facts about the property
Breach of the agent's legal duties to the buyer or seller
Any legal action brought by the property owner claiming unauthorized sign installation

This indemnity does not apply to any claim to the extent it arises from our own negligence, gross negligence, or willful misconduct. Nothing in this section requires indemnification for our sole negligence in connection with work on real property; RCW 4.24.115 makes such a provision void and unenforceable.

In plain English: If a buyer sues because the sign had false information, or the HOA fines the seller for an unauthorized sign, or someone is injured due to the seller's property condition — you (the agent) pay for those claims, not us. We install signs; we don't create liability for content, zoning, or property issues.

Insurance: We carry commercial general liability and professional liability insurance for our installation services, and will provide a certificate of insurance on request. Our coverage does not extend to claims related to sign content, zoning violations, or agent/seller actions, and nothing in these Terms is a representation that any particular claim will be covered. You should maintain appropriate business liability insurance to cover your responsibilities as a licensed agent.

15. Photo Rights & Use

How we use photos of your installed signs

When we complete an install, we photograph the finished sign for confirmation and record-keeping. We also use selected photos to showcase our work and build our portfolio.

Our Photo Use Rights

By booking a service, you grant North Shore Sign Co a non-exclusive, worldwide, royalty-free, perpetual license to:

Photograph the installed sign at no charge
Use photos for our internal records and documentation
Use photos on our website, social media, and marketing materials
Display photos in our portfolio or case studies
Share photos with industry partners or suppliers for quality assurance

You represent that you have your seller's permission to grant this license as to photographs of their property. If you do not have that permission, tell us when booking and we will treat the booking as opted out of public use.

Privacy Considerations

When we share photos:

We do not include the property address in captions or metadata. Metadata is stripped prior to posting.
We do not tag the seller without permission
We do not identify the property owner in public posts
Photos show the sign only — not interior/exterior property features beyond the sign location

Opting Out

If you prefer that we not use photos of your sign publicly, notify us in writing at any time — when booking or afterward:

Text: (206) 659-6323 with "No Public Photos" in your booking notes
Email: hello@northshoresignco.com

We will still take photos for internal records but will not share them on social media or our website. If a photo has already been posted, we will remove it from channels we control within 10 business days of your request. No additional charge applies.

Marketing value: Beautiful photos of completed work help us attract new business. Most agents appreciate the exposure — and opting out never affects your pricing or service.

16. Agent Authority & Seller Consent

Agent's warranty of authorization to book services

When an agent books a service with North Shore Sign Co, they represent that they have full authority to contract on behalf of the seller and that the seller has consented to sign installation.

Agent's Warranty

By submitting a booking, the agent warrants:

They are a licensed real estate professional authorized to act on behalf of the seller
The seller has provided written consent to the sign installation
The agent has authority to sign binding agreements for the seller
All information provided in the booking is accurate
The property address and owner information are correct

If the Seller Disputes the Sign

If the seller later claims they did not authorize the sign:

The agent remains financially liable for the full cost of installation
We will remove the sign at no additional charge upon request
The agent cannot dispute or refuse payment based on the seller's later objections
This is an agent-seller dispute — North Shore Sign Co is not involved

Critical: Always obtain written consent from the seller before booking a sign. If a dispute arises about authorization, you (the agent) are financially responsible. We will not adjudicate agent-seller disputes.

Payment Responsibility

Even if the seller refuses to pay, the agent is liable for the full service cost. If the agent disputes the charge claiming the seller didn't authorize it, we will:

Request the written consent documentation from the agent
If no written consent exists, the agent has breached the warranty in this section and remains fully liable for the invoice
Forward the unpaid invoice to collections
Pursue legal action if necessary

17. Right to Modify Service

We reserve the right to modify service delivery for safety or efficiency

While we aim to deliver service exactly as requested, safety, site conditions, and operational realities sometimes require us to make modifications. We reserve the right to do so without additional charge.

When We May Modify Service

Placement changes: If the requested location is unsafe, blocked by utilities, or conflicts with site conditions, we may choose an alternative location
Installation method: If conditions require, we may use alternative installation techniques (e.g., using packed soil vs. other methods) while maintaining post security
Timing adjustments: We may adjust the time of day we arrive to accommodate crew schedules or site conditions
Component substitutions: If a requested component is unavailable, we may substitute an equivalent component with your approval

Communication

If we must make a significant modification, we will:

Contact you in advance if possible (before arriving on site)
Explain the reason for the change
Provide alternatives or ask for your preference if time allows
Document the modification with photos

Example: If you requested a sign at a specific corner of the property but that area is over a gas line marked by 811, we'll place it at the next-best visible location without charging extra.

Right to Refuse or Suspend Service

We may decline, suspend, or discontinue service — including removing an already-installed sign — if the site cannot be worked safely or lawfully; if the sign content appears to violate fair housing or advertising laws; if we receive a credible objection from the property owner or a cease-and-desist from an HOA or municipality; if your account is past due; or if you or your seller behave abusively toward our crew.

Where we decline before performing work, we refund amounts paid for the unperformed service, less any 811 fee already incurred. Where we suspend or discontinue for non-payment or misconduct, no refund is owed.

18. Dispute Resolution & Legal

How we resolve disagreements and what happens if litigation becomes necessary

While we work hard to keep every customer satisfied, disagreements sometimes arise. We follow a structured dispute resolution process to resolve issues fairly and efficiently.

Step 1: Direct Communication

If you have a concern about a service, contact us immediately:

Text: (206) 659-6323
Email: hello@northshoresignco.com
Provide photos, dates, and specific details about the issue

We will respond within 2 business days with an assessment and proposed resolution.

Step 2: Written Dispute Notice

If the issue isn't resolved, submit a written dispute notice including:

Booking reference or property address
Date of service
Detailed description of the issue
Photos or evidence supporting your claim
Proposed resolution (refund, replacement, repair, etc.)
Dollar amount in dispute (if applicable)

Email to: hello@northshoresignco.com with subject line "DISPUTE RESOLUTION REQUEST"

We will respond with a formal decision within 10 business days.

Step 3: Binding Arbitration (or Legal Action)

If a dispute cannot be resolved through direct communication:

Small claims: Either party may bring an individual claim in small claims court in King County, Washington, if the claim qualifies for that court's jurisdiction.
All other claims — binding individual arbitration: Any other dispute arising out of or relating to these Terms or our services will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, before a single arbitrator, seated in King County, Washington. Judgment on the award may be entered in any court of competent jurisdiction.
Class action and jury waiver: Claims may be brought only in an individual capacity. Neither party may bring a class, collective, consolidated, or representative action, and both parties waive any right to a jury trial. If this waiver is held unenforceable as to a particular claim, that claim — and only that claim — proceeds in court.
Arbitration costs: Filing, administrative, and arbitrator fees are governed by the JAMS rules, and where the JAMS consumer minimum standards apply we will pay the portion of those fees allocated to us under those standards. Each party otherwise bears its own attorney fees unless the arbitrator awards them under applicable law.
30-day opt-out: You may opt out of this arbitration agreement by emailing hello@northshoresignco.com with the subject line "ARBITRATION OPT-OUT" within 30 days of your first booking. Opting out does not affect any other provision of these Terms and will not affect your pricing or service.
Who decides what: The arbitrator decides all questions of arbitrability, except that a court decides whether the class action waiver is enforceable.

Jurisdiction & Governing Law

These Terms and any dispute related to our services are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. For any matter not subject to arbitration — including small claims actions, applications for injunctive relief, and proceedings to enforce or vacate an arbitration award — the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in King County, Washington.

Limitation on Consequential Damages

Neither party may claim damages for:

Lost income, lost commission, lost business opportunity
Punitive or exemplary damages
Emotional distress or reputation harm
Costs not directly caused by the service dispute

These exclusions apply to the fullest extent permitted by law and do not limit any remedy that cannot lawfully be waived, including remedies available under the Washington Consumer Protection Act (chapter 19.86 RCW).

Maximum liability: North Shore Sign Co's total liability in any dispute is limited to the amount you paid for the service (see Liability policy), subject to the carve-outs stated in that section.

Time limit to bring a claim: Any claim arising out of or relating to our services must be brought within one (1) year after the claim accrues, or it is permanently barred, except where a longer period is required by law.

Costs of collection and attorney fees: If we refer an unpaid invoice to a collection agency or attorney, you agree to pay our reasonable collection costs, court costs, and attorney fees. Consistent with RCW 4.84.330, any right to recover attorney fees under these Terms is mutual and available to whichever party substantially prevails.

Our commitment: We want to make things right when something goes wrong. In most cases, direct communication and goodwill resolution work well. These legal provisions are in place only as a last resort.

19. Service Area

Where we operate — and what to do if you're on the edge

North Shore Sign Co serves a broad stretch of the Puget Sound region — from La Conner in the north down through Seattle and Tacoma to Port Orchard in the south. Our core territory is North Seattle and the communities along the I-5 corridor, with extended coverage reaching further north and south.

Core Area — North Seattle & Eastside

North Seattle · Shoreline · Lake Forest Park · Kenmore · Bothell · Kirkland · Lynnwood · Mountlake Terrace · Edmonds · Woodinville · Redmond

Extended Coverage — North Sound & South Puget Sound

Everett · Marysville · Mount Vernon · La Conner · Seattle proper · Bellevue · Renton · Burien · Federal Way · Tacoma · Port Orchard · Bremerton · Gig Harbor

Case by Case — Outer Areas

Poulsbo · Anacortes · Stanwood · Monroe · Snohomish · Yakima · Cle Elum · Ellensburg · Ashford

📍 Not sure if we cover your listing? Use the zip code checker on our homepage, or just text us at (206) 659-6323 with the address. We'll give you a straight answer.

How We Define the Coverage Boundary

Our service boundary runs roughly from La Conner in the north to Port Orchard in the south, with the eastern edge following the I-405 corridor. The western boundary follows the Puget Sound shoreline.

For extended and outer-area listings, availability depends on scheduling and routing for that week. These areas are served on a case-by-case basis — we do our best to accommodate them, particularly for agents with multiple listings in the area.

Travel & Out-of-Area Fees

Installs within our core service area are covered at standard pricing. For extended-coverage locations, a travel fee may apply depending on distance from our base in North Seattle. We'll always confirm any additional charges before scheduling — no surprises.

If you have a listing in an outer or unconfirmed area, text us the address. We'll let you know if we can make it work and what the all-in cost would be.

Growing our area: We're actively expanding coverage. If we don't currently serve your area, let us know — it helps us prioritize where to extend service next.

20. Privacy Policy

Your privacy matters. We are transparent about how we collect, use, and protect your information.

Information We Collect

When you use our services, book appointments, or contact us, we collect the following information:

Contact Information: Name, phone number, and email address from booking forms and inquiries
Address Information: Property addresses provided when booking sign installation or removal services
Service Details: Information about the services requested (sign type, location, timeline)
Payment Information: Payment card details, processed and stored securely through our payment processor (FluidPay) using industry-standard encryption. We do not store raw card numbers in plain text on our servers.
Technical Information: Device type, browser, IP address, and usage data through cookies and analytics

We collect this information through direct interactions with our website, our online portal, and direct communications.

Instagram API & Social Media

We use Meta's Instagram Platform API for business accounts to display posts from our own business Instagram account directly on our website. This integration:

Only displays public posts from our own business account
Does not collect personal data from visitors or followers
Does not track individual users or their activity
Does not access private messages or account information

The API connection is read-only and limited to displaying published content. We do not share visitor data with Instagram or Meta through this integration.

Your Instagram Activity: Your interaction with our Instagram feed on our website is not connected to your Instagram account and is not shared with Meta.

Our Online Portal

We use our own booking and management portal (app.northshoresignco.com) to handle orders, scheduling, and payments. When you book services through the portal:

Your booking information is stored securely in our database
Payments are processed through FluidPay, our payment processor
We access booking details to manage and complete your service request
Your data is governed by our privacy practices

Payment Processing

Payment card data is processed and stored using industry-standard 256-bit SSL encryption, handled in compliance with PCI-DSS standards through our payment processor, FluidPay. Raw card numbers are never stored in plain text on our servers.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to:

Remember your preferences and browsing activity
Understand how visitors use our website
Improve site performance and user experience
Display relevant information and services

You can control cookies through your browser settings, and disabling cookies may affect some website features. We honor Global Privacy Control (GPC) and similar browser opt-out signals where applicable law requires it. We use Google Analytics to understand traffic patterns and improve our services; Google Analytics collects information including your IP address, device type, and pages viewed. We do not use it to identify you individually, but the data it collects is not fully anonymous. You can opt out of Google Analytics using Google's browser add-on at tools.google.com/dlpage/gaoptout.

Data Security & Protection

We take data security seriously and implement the following measures:

Encrypted transmission of sensitive information (HTTPS)
Secure storage of contact and booking information
Limited access to personal data — only authorized staff can access your information
Rate limiting, error monitoring, and administrative two-factor authentication
Regular security updates and monitoring
Compliance with industry-standard security practices

While we maintain strong security practices, no system is 100% secure. We encourage you to protect your account information and contact us immediately if you suspect unauthorized access.

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access: Request a copy of the information we hold about you
Right to Correction: Ask us to correct or update inaccurate information
Right to Deletion: Request that we delete your personal data (subject to legal retention requirements)
Right to Opt-Out: Decline marketing communications and tracking (with some exceptions for essential services)

To exercise any of these rights, contact us at hello@northshoresignco.com. We will verify your identity before responding and will respond within 45 days, or sooner where a shorter period is required by law. We will not deny you service, charge you a different price, or provide a lesser level of service because you exercised a privacy right.

Authorized agents. You may use an authorized agent to submit a request on your behalf if you give the agent written permission and we can verify it.

Appeals. If we decline your request and you live in a state that provides an appeal right — including Virginia, Colorado, Connecticut, Oregon, and Texas — you may appeal by replying to our decision with the subject line "PRIVACY APPEAL." We will respond to the appeal within 45 days and, if we deny it, tell you how to contact your state attorney general.

How long we keep information. We keep booking, service, and payment records for as long as needed to provide the service and then for seven (7) years to meet tax, accounting, insurance, and legal-claim requirements. Marketing contact information is kept until you opt out. Install photographs are kept for our records indefinitely unless you ask us to delete them.

Children's privacy. Our services are directed to licensed real estate professionals and property owners. We do not knowingly collect personal information from anyone under 13, and we do not knowingly sell or share the personal information of anyone under 16. If you believe a child has given us information, contact us and we will delete it.

Security incidents. If a security breach compromises your personal information, we will notify you, and where required the Washington Attorney General, in accordance with RCW 19.255.010.

Where your information is handled. We operate and store information in the United States. If you access our services from outside the United States, you consent to your information being processed here.

Third-Party Services

We work with the following third-party services that may handle your information:

FluidPay: Payment processing
Google Analytics: Website usage analytics (anonymized)
Meta/Instagram: Display of our public content only
Email Services: For communications and support using the Proton suite (fully encrypted with leading security standards on our end)

We share information with these providers only as needed for them to perform services for us, and we require them by contract to protect it and use it only for that purpose. We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under applicable state privacy laws.

Questions About Our Privacy Policy?

If you have any questions about our privacy practices, how we use your information, or wish to exercise your privacy rights, please don't hesitate to contact us.

hello@northshoresignco.com · (206) 659-6323

21. Electronic Communications, Text Messaging & Email

Consent to do business electronically. You agree that we may provide all notices, agreements, invoices, receipts, and other communications to you electronically — by text message, email, or through our online portal — and that electronic records and signatures satisfy any requirement that a communication be in writing or signed. This consent is given under the federal E-SIGN Act and the Washington Uniform Electronic Transactions Act (chapter 19.360 RCW). You may withdraw it by emailing hello@northshoresignco.com, although we may be unable to continue providing service if you do.

Service text messages. Booking, scheduling, 811 status, install confirmations, and invoicing are handled largely by text. By giving us your mobile number, you consent to receive service-related text messages from North Shore Sign Co at that number, including messages sent using an automatic telephone dialing system. Consent to service messages is necessary to use our text-based booking.

Marketing texts and emails. We will not send you promotional text messages unless you separately opt in to receive them. Our commercial messages are governed by the federal Telephone Consumer Protection Act, the CAN-SPAM Act, and Washington's Commercial Electronic Mail Act (chapter 19.190 RCW), and we honor those requirements.

Frequency and rates. Message frequency varies with the number of active listings you have with us. Message and data rates may apply. We do not charge for text messages.

Opting out. Reply STOP to any text message to stop further texts to that number, or HELP for assistance. You may unsubscribe from marketing email using the link in any such email. Opting out of service texts may delay your installs, since scheduling and confirmations run by text; you can still reach us at hello@northshoresignco.com.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

22. Website Use, Portal Accounts & Intellectual Property

Our content. Our website, online portal, logos, photographs, text, and design are owned by North Shore Sign Co or our licensors and are protected by copyright, trademark, and other laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the website and portal to book and manage our services. You may not copy, scrape, resell, reverse engineer, or create derivative works from our site or content without our written permission.

Your content. If you upload sign artwork, photographs, property details, or other material to the portal, you keep ownership of it and grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display it as needed to provide the service. You represent that you hold the rights to what you upload and that it does not infringe anyone else's rights or violate fair housing or advertising laws.

Portal accounts. You are responsible for keeping your portal credentials confidential and for all activity under your account. Notify us immediately at hello@northshoresignco.com if you suspect unauthorized access. We may suspend or terminate an account that is being misused.

Acceptable use. You agree not to use our website, portal, or text line to transmit unlawful, infringing, harassing, or deceptive content; to interfere with or overload our systems; to access another user's account; or to use automated tools to extract data from our site.

Third-party links. Our site may link to third-party websites. We do not control them and are not responsible for their content, terms, or privacy practices.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, our pricing structure, or the law. When we do, we will revise the "Last Updated" date at the top of this page and, for material changes, give notice by email, text, or a notice in the portal at least 14 days before the change takes effect.

The version of these Terms in effect on the date you book a service governs that booking. Continuing to book services or use our website after a change takes effect means you accept the updated Terms. If you do not accept a change, stop using our services before its effective date.

We retain prior versions and will provide a copy on request.

24. General Provisions

Entire agreement. These Terms, together with your booking confirmation and any invoice, are the entire agreement between you and North Shore Sign Co regarding our services, and supersede any prior discussions or representations.

Severability. If any provision of these Terms is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions stay in full force.

No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms or any booking without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

Notices. Notices to us go to hello@northshoresignco.com or North Shore Sign Co, 6189 NE Radford Dr Apt 1911, Seattle, WA 98115. Notices to you may be sent to the email address, mobile number, or portal account associated with your booking.

Survival. The provisions on payment, liability, indemnification, warranty disclaimers, photo rights, dispute resolution, and these general provisions survive completion or cancellation of any service.

Relationship of the parties. We are an independent contractor. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between us and you, your brokerage, or your seller.

Third-party beneficiaries. There are no third-party beneficiaries to these Terms, except that your seller is bound by the photo-rights and site-access provisions to the extent you have represented their consent.

Force majeure. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, as described in Section 9.

Headings. Headings are for convenience only and do not affect interpretation.

Questions about these Terms: hello@northshoresignco.com · (206) 659-6323.

Last Updated: August 2026

North Shore Sign Co · 6189 NE Radford Dr Apt 1911, Seattle WA 98115 · (206) 659-6323 · hello@northshoresignco.com